Cherry Mobile’s Trident plagued with problems

(Updated with Cherry Mobile’s response) Just barely 2 weeks from the release of Cherry Mobile’s Trident Q300, reports of numerous problems has started to spread in forums.

In a thread in TipidPC, early adopters of the Cherry Mobile Trident shared their frustrations and problems with the triple-SIM phone.

Issues range from incompatible SIM cards, non-functioning WiFi, to locked phonebook and messages folder.

Sabi sa akin ng store clerk S.O.P. raw nila to test each unit before they release it. BUTI na lang kamo tinest muna namin. Eto ang na-experience ko. Right out of the box, sinalpakan nya ng 3 SIM (SMART sa 1st, PLDT sa 2nd and Globe sa 3rd). Yung Globe at PLDT ko lang ang may load. Biruin mo ni hindi man lang ako maka-compose ng message (not send, ha… compose message pa lang). May lumalabas na “SIM not ready” prompt. Sa calls, ganun din. Di ako makatawag using SIM slot 3 with the Globe. It turns out pala na bukod sa may problema ang 32K SIMs dito sa phone na ito, pati yung 128K SIMs, sablay din! Grabe! Eto ang first phone na nahawakan ko na out-of-the-box palpak! Tapos laging 1-0 bars ang signal nung 3rd SIM slot. Tapos, eto pa, minsan pag pinapalit nung store clerk yung SIMs ng phone, napapansin ko na 2X-4X sya nag o-on ng phone. I asked her why. She told me “Sir, minsan kasi pag start nya, nag-hahang sya after nung animated logo”. – rdeveyra

hindi tlga ako mk konek sa wifi, problema daw tlg ng q8, q9 at trident 2.sayang lang pera ku…huhu — blacklady262002

Anywy, Ang problem ng trident sa trisim dapat bagong issue na ng sim yun ipapasok mo para basahin sa kahit anong position. Pag medyo luma na sim mo dun na nagkakaproblema. E syempre ayaw ko naman magpalit ng sim para dun kaya palit cellphone nalang ako. Message me if anyone is interested to buy my bnew q3. Benta ko nalang ng mas mura. Thanks. — rstaana

This time around, I don’t think a bumper case will solve the problems. *jk*

It’s possible the issue could be caused by an unstable software. Hopefully, an update would fix most of those bugs in the phone.

See more of the discussion about the phone here.

Update: The Product Manager of Cherry Mobile just called me to clarify the issue. Apparently, they only recently discovered that the 3rd SIM slot would not accept any SIM that is larger than 32K (i.e. 64k and 128k) which happens with Globe SIMs.

They already have a software fix for this and advised everyone who bought the Trident to visit the Cherry Mobile service centers to have their units updated with the software fix/update. They’ll also send me a review unit this week so I can personally check the phone.

*via: YugaTech

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